Refund Policy

Last updated: 17 October 2026

This policy covers payments for Sahabti plans and usage. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles refunds.

Plan fees

You can get a full refund of a plan's first payment if you ask within 14 days of it. Later renewals are not refunded. You can cancel at any time, and the plan stays active until the end of the period you paid for.

Plan changes

Upgrades are charged pro rata at once; downgrades are credited against your next bill.

Pay-as-you-go usage

Usage charges pay for resources already used, so they are not refunded. Billing errors, and charges caused by a fault on our side, are refunded or credited.

How to ask

Email support at [email protected] within 30 days of the charge, with the invoice number. We answer within 5 business days. Approved refunds go back to the original payment method.

Not covered

Accounts closed under our Terms of Service for abuse or fraud.

Your statutory rights as a consumer are not affected.