Terms of Service

Effective: 21 August 2026

These Terms of Service ("Terms") govern your access to and use of the Sahabti platform at sahabti.com and its subdomains (the "Service").

Sahabti is an independently operated cloud platform. Registered entity and commercial registration details are available on request from [email protected].

1. Acceptance

By creating an account, or by using the Service, you agree to these Terms and to the Privacy Policy. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it. If you do not agree, do not use the Service.

2. Accounts

You must be able to enter a binding contract. If you are under 18, you may use the Service only with the agreement and supervision of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for the account and anything charged to it.

You must give an accurate email address and verify it — accounts are created with an email one-time code and cannot be used before verification.

You are responsible for keeping your credentials, API tokens and SSH keys secret, and for everything done through your account. Tell us at [email protected] as soon as you suspect unauthorised access. We will not ask you for your password.

3. Acceptable use

The Service gives you real compute with real network reach. What you run on it is yours, and so is responsibility for it. You may not use the Service, or let anyone use it through you, to:

• Attack others. Port scanning, vulnerability scanning, brute-force or credential-stuffing attacks, denial-of-service traffic, or any unauthorised access attempt against systems you do not own or have written permission to test.
• Deceive. Phishing pages, fake sign-in forms, brand impersonation, fraudulent stores or payment pages, or any site whose purpose is to trick a visitor into giving up credentials, money or personal data.
• Distribute malware. Hosting, building, or serving malware, ransomware, exploit kits, botnet command-and-control, cryptojacking scripts, or stolen credential dumps.
• Send unsolicited bulk mail. Spam, mailing-list scraping, or operating open relays or open proxies.
• Host illegal or abusive content. Child sexual abuse material, content that incites violence, or material that infringes someone else's intellectual property. CSAM is reported to the relevant authorities without notice to you.
• Abuse the platform itself. Evading quotas, plan limits, bandwidth caps or billing; creating accounts to replace suspended ones; reselling the Service in a way that hides who the end user is; or interfering with other tenants' workloads.
• Break the law of the Hashemite Kingdom of Jordan or of any jurisdiction that applies to you or your users.

We do not pre-screen customer workloads and we do not read customer data to police content. We do act on reports and on platform-level abuse signals — see Suspension and termination below.

4. Your content and workloads

You keep all rights in the data, code and content you put on the Service. You grant us only the limited permission needed to run, store, back up and transmit it in order to operate the Service for you.

You are responsible for having the rights to what you run, for any personal data you process through it, and for your own users. Where you process personal data on someone else's behalf, our Data Processing Agreement applies.

Backups are your responsibility. Snapshots and platform backups are a convenience, not a guarantee — keep your own copies of anything you cannot lose.

5. Beta status and availability

The Service is in beta. Features can change, break, or be withdrawn, and we do not currently offer an availability SLA. Current health is published at status. Planned maintenance is announced in the console where we can foresee it.

6. Fees

During the beta the Service is provided at no charge unless we have agreed otherwise with you in writing. Paid plans are not yet offered. When they launch, prices and included quotas will be published before purchase, and we will give existing accounts at least 30 days' notice before any charge applies.

7. Suspension and termination

We may suspend a workspace, an instance, or an account:

• Immediately, without notice, where a workload is actively attacking third parties, serving phishing or malware, hosting CSAM, or degrading the platform for other tenants.
• With notice, for other breaches of these Terms, where the breach can reasonably be cured.

Where we suspend without notice we will tell you what happened and what we need from you, at the account's verified email address, and you may appeal to [email protected].

You may close your account at any time from the console. On termination we delete your instances, volumes and snapshots on the schedule in the Privacy Policy.

8. Reporting abuse

If something hosted on Sahabti is harming you, report it to [email protected] with the URL, IP address or hostname, a timestamp with time zone, and any evidence you can share. Include log excerpts or headers where you have them. We aim to respond within 2 business days, and we treat active phishing, malware and attack traffic as our highest priority.

Security vulnerabilities in Sahabti itself go to [email protected] — see the Security page for scope and what to expect.

9. Disclaimer

The Service is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

10. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is capped at the amounts you paid us for the Service in the 12 months before the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

11. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your workloads, or your breach of these Terms.

12. Governing law

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. The courts of Amman have exclusive jurisdiction, without prejudice to any mandatory consumer protection that applies where you live.

13. Changes

We may update these Terms. Material changes are announced by email to the account's verified address, and in the console, at least 30 days before they take effect. Continuing to use the Service after that means you accept the new Terms. The effective date at the top of this page always reflects the current version.

14. Contact

One address handles everything: [email protected]. Start the subject line with Abuse, Security, Privacy or Legal so it is triaged to the right person — abuse and security reports jump the queue.