Terms of Service

Effective: 18 October 2026

These Terms of Service ("Terms") govern your access to and use of the Sahabti platform at sahabti.com and its subdomains (the "Service").

Sahabti is a cloud platform operated by Mohammad Shhadeh, a sole trader based in Amman, Jordan, trading as Sahabti ("we", "us"). These Terms are a contract between you and Mohammad Shhadeh.

When these Terms apply. They apply from 18 October 2026 to every account opened on or after that date. For an account opened before it, they apply 30 days after we email the account's verified address notice of them, or earlier, from the moment you accept them by starting a paid plan or pay as you go at checkout. Until then, the previous Terms apply to that account.

1. Acceptance

By creating an account, or by using the Service, you agree to these Terms and to the Privacy Policy. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it. If you do not agree, do not use the Service.

2. Accounts

You must be able to enter a binding contract. If you are under 18, you may use the Service only with the agreement and supervision of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for the account and anything charged to it.

You must give an accurate email address and verify it — accounts are created with an email one-time code and cannot be used before verification.

You are responsible for keeping your credentials, API tokens and SSH keys secret, and for everything done through your account. Tell us at [email protected] as soon as you suspect unauthorised access. We will not ask you for your password.

3. Acceptable use

The Service gives you real compute with real network reach. What you run on it is yours, and so is responsibility for it. You may not use the Service, or let anyone use it through you, to:

• Attack others. Port scanning, vulnerability scanning, brute-force or credential-stuffing attacks, denial-of-service traffic, or any unauthorised access attempt against systems you do not own or have written permission to test.
• Deceive. Phishing pages, fake sign-in forms, brand impersonation, fraudulent stores or payment pages, or any site whose purpose is to trick a visitor into giving up credentials, money or personal data.
• Distribute malware. Hosting, building, or serving malware, ransomware, exploit kits, botnet command-and-control, cryptojacking scripts, or stolen credential dumps.
• Send unsolicited bulk mail. Spam, mailing-list scraping, or operating open relays or open proxies.
• Host illegal or abusive content. Child sexual abuse material, content that incites violence, or material that infringes someone else's intellectual property. CSAM is reported to the relevant authorities without notice to you.
• Abuse the platform itself. Evading quotas, plan limits, bandwidth caps or billing; creating accounts to replace suspended ones; reselling the Service in a way that hides who the end user is; or interfering with other tenants' workloads.
• Break the law of the Hashemite Kingdom of Jordan or of any jurisdiction that applies to you or your users.

We do not pre-screen customer workloads and we do not read customer data to police content. We do act on reports and on platform-level abuse signals — see Suspension and termination below.

4. Your content and workloads

You keep all rights in the data, code and content you put on the Service. You grant us only the limited permission needed to run, store, back up and transmit it in order to operate the Service for you. The Service itself — its software, documentation and brand — remains ours.

You are responsible for having the rights to what you run, for any personal data you process through it, and for your own users. Where you process personal data on someone else's behalf, our Data Processing Agreement applies.

Backups are your responsibility. Snapshots and platform backups are a convenience, not a guarantee — keep your own copies of anything you cannot lose.

5. Beta status and availability

The Service is in beta. Features can change, break, or be withdrawn, and we do not currently offer an availability SLA. Current health is published at status. Planned maintenance is announced in the console where we can foresee it.

6. Fees and payment

Plans are per account. A plan belongs to your account — you, the person — not to a workspace. Each workspace's usage is billed to its billing owner: the owner who joined that workspace first.

Ways to pay. There are three:

• Free — no payment method and no charge, within hard limits.
• A paid plan — Starter, Pro or Scale: a monthly fee that includes a quota. Metered products you use are billed on top of the fee.
• Pay as you go — no monthly fee: you pay for the metered products you use. It needs a payment method, and comes with a spending limit that may grow with your payment history.

The pricing page and the console show which of these are offered at the time and what each includes.

Prices. Prices are published on the pricing page and in the console. They are in US dollars and exclude taxes. Metered products are measured hourly and billed monthly in arrears, at the list prices in force when they were used.

Buying through Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com Market Limited and its affiliates ("Paddle") are the Merchant of Record for all our orders: you make the purchase from Paddle, and Paddle's Buyer Terms apply to it. Paddle collects the taxes it is required to collect, processes payments, issues invoices and receipts, and handles refunds and chargebacks under our Refund Policy and its own terms. These Terms continue to govern your use of the Service.

Payment method. A payment method is required before you start a paid plan or create anything chargeable.

Plan changes. Plan changes are not prorated. An upgrade, or a move from pay as you go to a plan, starts at once: you pay the new plan's full price, your next payment moves one month later, and the rest of the current month on the new plan is included. A downgrade starts at your next renewal: nothing is charged for it, and the rest of the current period is not refunded or credited. What you pay, and when, is shown before you confirm.

Cancellation. You can cancel a paid plan at any time. Cancellation takes effect at the end of the current billing period, and the plan stays active until then. The unused part of a period is not refunded, except as the Refund Policy provides.

Failed payments. If a payment fails, the account becomes past due and Paddle retries the payment. If the account is still past due 14 days later, we may stop it creating new chargeable resources and reduce its quota to the Free plan's, without stopping running resources or deleting data. If the payment is not recovered and the subscription is canceled, suspension and deletion follow section 7 and the schedule in the Privacy Policy, with prior notice.

Complimentary accounts. An account or workspace we have made complimentary is not charged while that exemption is in force.

Price changes. We may change prices with at least 30 days' notice by email and in the console. A change applies from the first billing period that starts after the notice period ends. If you do not accept it, you can cancel before it applies.

Promotional prices. Promotional prices apply until the end date shown with them; after that date, list prices apply.

Existing accounts. An account opened before 18 October 2026 is not charged before these Terms apply to it, as set out under When these Terms apply above.

Refunds. Refunds are handled by Paddle under our Refund Policy. Your statutory rights as a consumer are not affected.

7. Suspension and termination

We may suspend a workspace, an instance, or an account:

• Immediately, without notice, where a workload is actively attacking third parties, serving phishing or malware, hosting CSAM, or degrading the platform for other tenants.
• With notice, for other breaches of these Terms, where the breach can reasonably be cured.
• With notice, for non-payment, where a failed payment is still unpaid after the past-due and restriction steps in section 6, or a charge reversed through a chargeback is not resolved.

Where we suspend without notice we will tell you what happened and what we need from you, at the account's verified email address, and you may appeal to [email protected].

You may cancel a paid plan at any time from the console, including through the billing portal it links to; section 6 explains when cancellation takes effect.

You may close your account at any time from the console. On termination we delete your instances, volumes and snapshots on the schedule in the Privacy Policy.

8. Reporting abuse

If something hosted on Sahabti is harming you, report it to [email protected] with the URL, IP address or hostname, a timestamp with time zone, and any evidence you can share. Include log excerpts or headers where you have them. We aim to respond within 2 business days, and we treat active phishing, malware and attack traffic as our highest priority.

Security vulnerabilities in Sahabti itself go to [email protected] — see the Security page for scope and what to expect.

9. Disclaimer

The Service is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

10. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is capped at the amounts you paid for the Service, through Paddle, in the 12 months before the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

11. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your workloads, or your breach of these Terms.

12. Governing law

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. The courts of Amman have exclusive jurisdiction, without prejudice to any mandatory consumer protection that applies where you live.

13. Changes

We may update these Terms. Material changes are announced by email to the account's verified address, and in the console, at least 30 days before they take effect. Changes to prices and other billing terms get the same 30 days' notice. Continuing to use the Service after that means you accept the new Terms. The effective date at the top of this page always reflects the current version.

14. Contact

One address handles everything: [email protected]. Start the subject line with Abuse, Security, Privacy or Legal so it is triaged to the right person — abuse and security reports jump the queue.