Payment methods
Payment methods belong to your account. You manage them on the Billing page, under Payment methods: Account → Billing.
Add a payment method
When you choose a plan or pay as you go, the card you pay with in the secure checkout is saved, and pays from then on. Cards are accepted, and depending on your location, PayPal, Apple Pay or Google Pay may be offered too.
Anything with a price needs a payment method first: load balancers of a paid tier, Kubernetes workers of a paid size, high availability, storage, and everything on pay as you go. Without one, it is refused with Add a valid payment method first. Complimentary accounts never need one.
Replace the card that pays
The card that pays your plan and usage is marked Default. To pay with another card, select Replace: the secure checkout opens, where you enter the new card. It pays from the next charge.
If a payment is overdue, it is paid when you replace the card. See Payment failed.
Remove a card
Saved cards other than the default have Remove. To stop using the card that pays, replace it first.
You can't remove your last valid card while anything is billed. Remove is then disabled, with the reason under it: This is your last valid card, and it stays while anything is billed. Add another card first.
Expiry notices
We email the billing owner 30 and 7 days before the card that pays expires, and again once it has expired, in English or Arabic per their language setting, with a notification in the console. Once it has expired, the owners and admins of their workspaces are told too. The Billing page also shows a banner when the card expires soon or has expired. Replace the card before it expires, so the next payment goes through.
How card details are kept
Card details are entered only in the secure checkout and the billing portal, which our payment provider runs. Card numbers go to our payment provider and never reach us.
Next steps
- Billing — who pays, and what the Billing page shows
- Invoices and billing details — invoices, receipts and tax ID
- Spending limits and restrictions — what happens when a payment fails